Refund Policy

At DyNasty, we prioritize your satisfaction and strive to provide high-quality products that meet your expectations. Due to the intimate nature of our products, we maintain strict hygiene and safety standards. For this reason, all sales are final and we are unable to accept returns or exchanges once an item has been shipped, except in the case of defective or damaged products.

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Defective or Damaged Items
If your order arrives defective or damaged, please contact us at support@dynastyyy.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos or videos of the product and packaging. Once reviewed and approved, we will offer a replacement or store credit.

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Order Cancellations
Orders may be canceled within 2 hours of purchase, provided they have not yet been processed or shipped. After this period, cancellations are not possible.

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Non-Returnable Items
For health and hygiene reasons, the following items are non-returnable and non-refundable under any circumstances:

• All personal massagers, vibrators, and stimulators

• Lubricants, oils, and creams

• Lingerie and wearable intimate products

• Any opened or used items

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Refund Processing
Approved refunds will be processed back to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.

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Contact Us
If you have questions regarding this policy, please email us at support@dynastyyy.com or use the contact form on our website.

By purchasing from DyNasty, you agree to this Refund Policy.